shipping & returns

Shipping

• We ship via UPS®. Service Options include Standard Overnight, Priority Overnight, 2-day service, 3-day service and Saturday delivery. Some areas are not eligible for all shipping options. For a complete list of options available in your area, please contact UPS®.

• For existing UPS account holders, please contact IMD Gold directly if you would like to use your own account for shipping.

• All orders are shipped out within 2-3 business days.

• If an item is out of stock, we will contact you either by phone or email and provide you with the option to place your item on back order. As soon as the requested item reaches us, we will ship it out to you same day.

• All items are shipped directly to our customers. Drop shipping directly to consumers is not available. This is for your protection as well as ours.

• We ship only within the USA, Canada & Mexico.

Shipping options:

UPS Next Day Air

$45 and up (Depends on location)

UPS 2nd Day Air

$25 and up (Depends on location)

UPS 3rd Day Select

$15 and up (Depends on location)

UPS Ground

$10 and up (Depends on location)

Returns

• Please allow three business days for a full refund to process.

• All return orders must be accompanied by an original invoice for the merchandise.

• Any items returned later than 30 days will not be accepted.

• Customers who refuse or fail to claim their merchandise are required to pre pay all subsequent or future orders.

• Special order merchandise is non-returnable, non-cancelable, and non-refundable.

• Merchandise that has been altered (i.e., engraved, sized, etc) or damaged by the customer is nonreturnable.

• Customer is responsible for all return shipping and handling charges. Credit will be given for merchandise only.

• C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.