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FAQs

 

Do I have to register as a member to purchase items?

Yes, you are required to register and be approved by us in order to activate your account and become a member.

 

How many months is my account set up for?

Your account, as a retailer, is activated forever once you register to become a member. As long as you have a login, you will always be able to sign in using your username and password.

 

Is the chain included with select items?

Yes, you may purchase some pendants by itself, or with a chain.

 

How long does it take for delivery?

We ship via UPS Service Options, including Standard Overnight, Priority Overnight, 2-day service, 3-day service and Saturday delivery. Some areas are not eligible for all shipping options. For a complete list of options available in your area, please contact UPS. 

 

Orders received before 4:00PM (PST) Monday-Friday will be shipped out on the same day. Orders placed past the cut off time will ship on the following business day.

 

All items are shipped directly to our customers. Drop shipping directly to consumers is not available.

 

What are the mailing and handling charges?

There are several options for mailing and handling charges.

UPS Ground:

$9.95 including insurance FLAT RATE (Domestic)

UPS 2nd Day Air for Alaska, Hawaii, and Puerto Rico only:

$19.99

UPS 3rd Day Select:

$15.95 including insurance FLAT RATE (Domestic)

UPS Next Day Air

$29.95 including insurance FLAT RATE (Domestic)

 

Which countries do you ship to?

We ship only within USA, Canada & Mexico

 

What if I am unsatisfied with my product?

If you are unsatisfied with your order, please feel free to contact us so we may work to assist your requests, or please refer to our Returns Policy page. Please allow 3 business days for a full refund.

 

What about repairs?

We do not do repairs. The retailers usually have their own repair company they go to near the location of their business.

 

What about privacy?

We are committed to protecting your privacy. IMD Gold will never disclose personal information for the purposes of solicitation. In addition, you membership and personal information is never sold to another company.

 

Please Click Here to read our complete privacy policy.

 

Where are you located?

IMD is located at the heart of the Los Angeles Jewelry District in Downtown Los Angeles. Our address is 606 S. Hill St., Suite 901, Los Angeles, CA, 90014.

 

Where is all your gold imported from?

All our gold is imported depending on the country of origin. The country of origin is of each item is stated on the item page. Some countries include Italy, Turkey, South Africa, China, etc.

 

How can I contact you if I have additional questions?

For all other inquiries, please email us at sales@imdgold.com or call us at (213) 629-8292 any time Monday to Friday, 9am-6pm.